Student Enrolment
Student enrolment from application to first day of classes
EducationLead Time
327.0h
Cycle Time
7.0h
Wait Time
320.0h
PCE
2.1%
Stages
8
Bottleneck
Acceptance & Fee Payment
Value-Add vs Non-Value-Add
Value-Add (VA)
An activity is value-add if it meets all three criteria:
- The customer is willing to pay for it
- It transforms the product or service
- It is done right the first time
Examples: Assembly, diagnosis, treatment, coding, machining, testing
Non-Value-Add (NVA)
Activities that consume time or resources but don't add value from the customer's perspective:
- Waiting — queues, approvals, batching delays
- Transport — moving materials or information
- Motion — unnecessary movement of people
- Rework — correcting defects or errors
- Over-processing — doing more than required
Note: Some NVA is necessary (compliance, safety). Target unnecessary NVA first.
Process Timeline
Value-Add vs Non-Value-Add
Bottleneck Analysis
Stage Efficiency
| # | Stage | Cycle (h) | Wait (h) | VA | Resource | Defect % | Efficiency |
|---|---|---|---|---|---|---|---|
| 1 | Application Submitted | 0.5 | 0.0 | VA | Applicant | 20.0% | 100.0% |
| 2 | Document Verification | 1.0 | 48.0 | VA | Admissions | 12.0% | 2.0% |
| 3 | Eligibility Assessment | 0.5 | 24.0 | VA | Academic Staff | 5.0% | 2.0% |
| 4 | Offer Letter Issued | 0.25 | 8.0 | VA | Admissions | 3.0% | 3.0% |
| 5 | Acceptance & Fee Payment | 0.25 | 168.0 | VA | Student | 8.0% | 0.1% |
| 6 | Timetable & Class Allocation | 0.5 | 24.0 | VA | System | 6.0% | 2.0% |
| 7 | Orientation & Induction | 4.0 | 48.0 | VA | Student Services | 5.0% | 7.7% |
| 8 | First Day of Classes | 0.0 | 0.0 | VA | Student | 0.0% | 100.0% |