ERP Master Data Change Request
Master data change from request to validation in any ERP system
ERP SystemsLead Time
111.4h
Cycle Time
2.4h
Wait Time
109.0h
PCE
2.1%
Stages
7
Bottleneck
Approval (1-2 levels)
Value-Add vs Non-Value-Add
Value-Add (VA)
An activity is value-add if it meets all three criteria:
- The customer is willing to pay for it
- It transforms the product or service
- It is done right the first time
Examples: Assembly, diagnosis, treatment, coding, machining, testing
Non-Value-Add (NVA)
Activities that consume time or resources but don't add value from the customer's perspective:
- Waiting — queues, approvals, batching delays
- Transport — moving materials or information
- Motion — unnecessary movement of people
- Rework — correcting defects or errors
- Over-processing — doing more than required
Note: Some NVA is necessary (compliance, safety). Target unnecessary NVA first.
Process Timeline
Value-Add vs Non-Value-Add
Bottleneck Analysis
Stage Efficiency
| # | Stage | Cycle (h) | Wait (h) | VA | Resource | Defect % | Efficiency |
|---|---|---|---|---|---|---|---|
| 1 | Change Request Submitted | 0.25 | 0.0 | VA | Business User | 20.0% | 100.0% |
| 2 | Data Steward Review | 0.5 | 24.0 | VA | Data Steward | 10.0% | 2.0% |
| 3 | Impact Assessment | 1.0 | 24.0 | VA | Data Steward | 8.0% | 4.0% |
| 4 | Approval (1-2 levels) | 0.1 | 48.0 | NVA | Approver | 3.0% | 0.2% |
| 5 | Change Execution in System | 0.25 | 8.0 | VA | Data Admin | 5.0% | 3.0% |
| 6 | Validation & QA Check | 0.25 | 4.0 | VA | Data Steward | 6.0% | 5.9% |
| 7 | Requestor Notification | 0.05 | 1.0 | VA | System | 1.0% | 4.8% |