Security Incident Response
Physical security incident from detection through response to report closure
SecurityLead Time
39.95h
Cycle Time
2.95h
Wait Time
37.0h
PCE
7.1%
Stages
9
Bottleneck
Management Review & Actions
Value-Add vs Non-Value-Add
Value-Add (VA)
An activity is value-add if it meets all three criteria:
- The customer is willing to pay for it
- It transforms the product or service
- It is done right the first time
Examples: Assembly, diagnosis, treatment, coding, machining, testing
Non-Value-Add (NVA)
Activities that consume time or resources but don't add value from the customer's perspective:
- Waiting — queues, approvals, batching delays
- Transport — moving materials or information
- Motion — unnecessary movement of people
- Rework — correcting defects or errors
- Over-processing — doing more than required
Note: Some NVA is necessary (compliance, safety). Target unnecessary NVA first.
Process Timeline
Value-Add vs Non-Value-Add
Bottleneck Analysis
Stage Efficiency
| # | Stage | Cycle (h) | Wait (h) | VA | Resource | Defect % | Efficiency |
|---|---|---|---|---|---|---|---|
| 1 | Incident Detected (alarm/CCTV/patrol) | 0.05 | 0.0 | VA | Security System / Guard | 5.0% | 100.0% |
| 2 | Initial Assessment & Classification | 0.15 | 0.1 | VA | Control Room | 10.0% | 60.0% |
| 3 | Response Dispatch | 0.05 | 0.15 | VA | Control Room | 3.0% | 25.0% |
| 4 | On-Scene Response | 0.5 | 0.25 | VA | Response Team | 8.0% | 66.7% |
| 5 | Escalation (Police/Fire if needed) | 0.1 | 0.5 | NVA | Security Manager | 5.0% | 16.7% |
| 6 | Scene Secured & Evidence Preserved | 0.5 | 0.0 | VA | Response Team | 12.0% | 100.0% |
| 7 | Incident Report Written | 1.0 | 4.0 | VA | Security Officer | 15.0% | 20.0% |
| 8 | Management Review & Actions | 0.5 | 24.0 | VA | Security Manager | 5.0% | 2.0% |
| 9 | Report Closed & Filed | 0.1 | 8.0 | VA | Admin | 2.0% | 1.2% |