Warehouse Receiving & Put-Away
Inbound goods receiving, quality check, put-away, and inventory update
WarehouseLead Time
5.2h
Cycle Time
2.6h
Wait Time
2.6h
PCE
40.4%
Stages
7
Bottleneck
Put-Away to Location
Value-Add vs Non-Value-Add
Value-Add (VA)
An activity is value-add if it meets all three criteria:
- The customer is willing to pay for it
- It transforms the product or service
- It is done right the first time
Examples: Assembly, diagnosis, treatment, coding, machining, testing
Non-Value-Add (NVA)
Activities that consume time or resources but don't add value from the customer's perspective:
- Waiting — queues, approvals, batching delays
- Transport — moving materials or information
- Motion — unnecessary movement of people
- Rework — correcting defects or errors
- Over-processing — doing more than required
Note: Some NVA is necessary (compliance, safety). Target unnecessary NVA first.
Process Timeline
Value-Add vs Non-Value-Add
Bottleneck Analysis
Stage Efficiency
| # | Stage | Cycle (h) | Wait (h) | VA | Resource | Defect % | Efficiency |
|---|---|---|---|---|---|---|---|
| 1 | Truck Arrival & Dock Assignment | 0.25 | 0.5 | NVA | Dock Coordinator | 2.0% | 33.3% |
| 2 | Unloading | 0.75 | 0.25 | VA | Forklift Operator | 3.0% | 75.0% |
| 3 | Quantity & Damage Check | 0.5 | 0.5 | VA | Receiving Clerk | 8.0% | 50.0% |
| 4 | System Receipt (WMS) | 0.25 | 0.25 | VA | Receiving Clerk | 5.0% | 50.0% |
| 5 | Labelling & Barcode | 0.25 | 0.1 | NVA | Receiving Clerk | 4.0% | 71.4% |
| 6 | Put-Away to Location | 0.5 | 1.0 | VA | Forklift Operator | 6.0% | 33.3% |
| 7 | Location Confirmation Scan | 0.1 | 0.0 | VA | Forklift Operator | 2.0% | 100.0% |